The wellbeing of people is close to our hearts.
Human wellbeing is a complex concept. An example of it is a person who feels well in a building which we have provided our proficient expert services
The wellbeing of people is close to our hearts. We want both our employees and our customers to feel well and be happy when working with us.
In customer satisfaction, we aim for a Net Promoter Score (NPS) of 60 and an Employee Net Promoter Score (eNPS) of 40. We want our employees to feel that they are doing meaningful work. Our goal is to achieve a work relevance score of at least 8 on a scale of 0–10.
Net Promoter Score (NPS) – cutsomer satisfaction during last 30 days
How can we achieve our goals?
We invest in supporting supervisory work and training supervisors. We arrange joint events for our different departments and our entire staff to provide shared pleasant experiences and encourage our experts to develop themselves while working, as well as to influence their own work.
We continuously improve the services we provide to our customers and the related materials. Our customer service is one of our greatest assets. We invest in the development of the expertise and service quality of our entire staff through training.